goal:
ensure booking accuracy by confirming all essential details.
procedure
request the full names of all guests – collect names for the booking record.
ask for the number of guests – confirm the total number of occupants.
request the check-in date – ask when the guest plans to arrive.
confirm the length of stay – ask how many nights the guest is booking.
calculate and confirm the check-out date – determine the departure date and verify with the guest.
ask for the estimated check-in time (UTC) – guests should check in no earlier than 06:00 UTC to align with 14:00 Bali time (WITA, UTC+8).
confirm the check-out time (UTC) – check-out must be no later than 04:00 UTC to align with 12:00 Bali time (WITA, UTC+8).
required details
full names of guests
number of guests
check-in date
number of nights
check-out date
example interaction
agent: please provide the full names of all guests.
guest: john smith and jane smith.
agent: how many guests will be staying?
guest: 2 adults.
guest: april 10.
agent: how many nights will you stay?
guest: 5 nights.
agent: confirming: check-in on april 10, check-out on april 15. is that correct?
agent: what time do you expect to check in? please note that check-in is available from 06:00 utc (14:00 bali time).
guest: we will arrive at 07:30 utc.
agent: noted. your check-in time is 07:30 utc. see you then!
agent: please note that check-out must be completed by 04:00 utc (12:00 bali time). will that work for you?
guest: yes, that’s fine.
agent: great! your booking is confirmed.
⚠ important: a booking is not considered complete without confirming all required details.